After eight years: update and expansion of the Jira reporting system in the Nuremberg parking garage

The automatic recording of several individual processes, which, for example, occur during an inspection tour and are to be assigned to a (main) process, proved to be challenging for catworkx (example individual processes: registration of a service employee in parking garage 1, deregistration in parking garage 1, registration in parking garage 2, deregistration in parking garage 2, etc.). The challenge was solved by using the “Table Grid” app from iDalko. This makes it possible to assign several sub-processes (the respective stages of the employees) to a main process (e.g. inspection tour). The app is also suitable for recording employees' working hours during a patrol. All data is displayed in tabular form and can be edited. At the end of the day, all the data can be accessed at a glance. This eliminates the need for manual data transfer and reduces the risk of errors.

To ensure that everything runs smoothly, catworkx integrated another app – the Jira Workflow Toolbox from Decadis AG. It has numerous functions for workflow customization. It can be used to initiate further workflows from a start message. The app provides the basis for integrating individual tickets, such as a check-in or check-out in parking garage 3, into the main process “inspection tour”, for example, and thus into the table grid.

During the ongoing operation of the parking garages, there are always incidents that require the involvement of other service providers (e.g. for repair work). The list of service providers is long – and the contact data had hardly been updated, if at all, in recent years. The search for service providers, which are managed in Jira as a ticket, was laborious and very time-consuming. An assignment to certain operation types (fault service, craftsman etc.) was not given. With the app “Teamworkx Issue Picker for Jira” developed by catworkx, on the other hand, a user-defined field now simplifies the search for the appropriate service providers. There is also no more tedious maintenance of data: the employee (user) is now able to create their own contacts and can create task tickets for any work that arises (repairs, troubleshooting, etc.). These are linked to the respective correct service provider ticket or “assigned” to the service provider using the Issue Picker. This is simple, clear and very time-saving.