catworkx Round Table: IT Service Management – Use Cases with Jira Service Desk
Do you want to introduce or optimise IT service management? Then use our free catworkx Round Table in Vienna on 27 February 2020 to exchange experiences and ideas. Our Jira Service Desk specialist will present use cases that are tailored to the most diverse business requirements.
Speaker:
Richard Federa is Atlassian Senior Expert at catworkx Austria GmbH. He has years of experience in consulting and implementation of process and service management solutions based on Atlassian Jira, Jira Software, Jira Service Desk and Confluence. As a certified Atlassian Trainer he also gives official Jira trainings as well as individual trainings.
Subject & Goal:
Atlassian’s Jira Service Desk is specifically designed to meet the needs of IT and service teams. It enables teams to work together efficiently worldwide. Atlassian’s agile service desk replaces rigid, modular ITSM solutions. It is ITIL-certified, offers you more flexibility and usability and is at the centre of cost-efficient process digitisation. Richard Federa will present use cases with Jira Service Desk at the roundtable, which are tailored to the most diverse business requirements. He is happy to answer specific questions from the participants and looks forward to a lively exchange of ideas.
Afterwards you are cordially invited to the Networking Dinner. Here you also have the opportunity to exchange ideas with Richard Federa and other Atlassian specialists from our team.
This event lies in the past. The current catworkx events can be found here.
Speaker
Richard FederaRichard Federa ist Atlassian Senior Expert bei der catworkx GmbH Austria. Er verfügt über jahrelange Erfahrung in der Beratung und Einführung von Prozess- und Service-Management-Lösungen basierend auf Atlassian Lösungen. Aus vielen Kundenprojekten kennt er den praktischen Einsatz von Atlassian Marketplace-Apps. Als zertifizierter Atlassian-Trainer gibt er offizielle Jira-Trainings sowie Individual-Schulungen.