Teamworkx Cloud Hosted

Package choice

Teamworkx Cloud Hosted can be adapted to your requirements at any time by changing packages. Nevertheless, your project naturally needs the right performance for a successful start. Our specialists will be happy to help you select a package that best suits your profile.

License consultation

Teamworkx Cloud Hosted simply continues to use existing licenses. Nevertheless, new instances or a change may require consultation. During the license consultation, the focus is particularly on the terms, the different price models and the integrated apps with the aim of simplifying the offer and achieving cost optimization.

Process analysis

Teamworkx Cloud Hosted simply continues to use existing content and configurations. Nevertheless, new instances or a change may require consulting. During the process analysis, specialist concepts are developed that incorporate specific requirements, existing and new process structures and the resulting user stories. The results then form the basis for the agile project implementation, in combination with the implementation (via backlog and sprints). The process analysis can also be carried out in combination with process consulting, for example for the redesign of process organizations.

Smart Start

Teamworkx Cloud Hosted simply continues to use existing content and configurations. Nevertheless, new instances or a change may require consultation. In the course of a SmartStart workshop, an individual prototype based on Jira Software, Jira Service Management or Confluence with defined use cases is created after a detailed requirements analysis. The first data, tasks and documents are visualized in a collaborative working environment. After an extensive test phase, the results are evaluated and recommendations for action are derived for a rollout or a follow-up project.

Migration

Before the migration, a runbook is first created with all relevant information on the operation of the Atlassian application and the associated processes. Once all preparations have been completed, the data and the configuration of one or more server or data center environments are transferred to the Teamworkx Cloud.

Blueprints

Concentrated catworkx knowledge summarized in compact templates and configurations: catworkx blueprints provide ready-made and configured solutions and best-practice approaches. The templates allow specialist departments a quick and cost-effective introduction to specific Atlassian topics and methods. catworkx blueprints are currently available in the following versions:

• DSGVO
• SAFe®
• PPM
• ITSM
• Change Management (coming soon)

Application configuration

Teamworkx Cloud Hosted provides users with application access in the "System Administrator" role, the options are not limited. Our experts also offer the following services if required:

• Workflow modeling
• Setting up rights and role models
• Scripting / automation with available apps for the Atlassian Cloud
• Definition of custom fields
• Linking Atlassian products with each other (Jira Core, Jira Software, Jira Service Desk, Confluence, Statuspage, etc.)

App development

The apps we develop for Atlassian products like Jira and Confluence are smart and robust. The best of them are available on the Atlassian Marketplace. If you can't find what you're looking for there, contact us, we have more than 270 solutions ready.

Identity Management

For many companies today, effective identity management is an essential part of controlling access authorizations and adhering to compliance guidelines. catworkx has many years of experience in connecting directory services via identity providers, which can be hosted locally or connected to the desired Atlassian application via web services.

Cloning & Staging

Cloning & Staging in the Teamworkx Cloud Hosted offer flexible and effective options (e.g. quick setup of test systems or environments for individual prototyping) for companies. With the support of catworkx, company-specific processes are evaluated and set up within a project.

Training

As the world's largest provider of Atlassian training, catworkx conducts a wide range of official training courses for Jira and Confluence (Cloud, Server & Data Center). All training courses can be conducted remotely, in the catworkx training rooms or on site at the customer's premises. An individually compiled training program is also possible. Click here for the training calendar.

2nd Level Support

catworkx customers who need support for their Atlassian Cloud environment can contact our technical support team (by phone, email or remotely). Key users and administrators receive quick and uncomplicated assistance with questions and problems as well as support with the configuration or connection of systems.

User Helpdesk (UHD)

In addition to 2nd level support, catworkx customers also have the option of providing an internal helpdesk in their company, which is managed by catworkx. Support requests from employees can be submitted and processed here quickly and easily. Dispatching to other support channels also takes place if required.

Update

In Teamworkx Cloud Hosted, the application version can be changed at any time with a simple restart. Your data and configurations are retained at all times.

Merge

Merging two independent Atlassian instances doesn't sound particularly spectacular at first. However, the actual merging, for example of an existing on-prem system (or cloud system) and a new system on a "Teamworkx Cloud Hosted" instance, is usually a highly complex matter and should only be carried out under the guidance of experts if possible. catworkx has many years of experience in this area and has successfully implemented numerous merge projects.

Atlassian Data Center

The Teamworkx Cloud Hosted makes Atlassian Data Center uncomplicated. Do you need more load balancing, more high availability? The number of Atlassian Data Center nodes can be optimized at any time without interrupting operations.

Expert workshop / Health Check

This workshop format provides the ideal framework for discussing questions about an existing Atlassian implementation in detail with experts and developing suitable procedures and implementation strategies. This allows an implicit or explicit "health check" of an existing environment to be carried out. This workshop can also be used to define specific activities or as "help for self-help".