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Premier Support

Critical issues answered within up to 30 minutes

Premier Support

Atlassian's 24/7 support is a given. However, sensitive, mission-critical applications require rush support. With Premier Support, Atlassian delivers a solution that includes escalation levels to respond to critical issues within up to 30 minutes.

Premier Support provides direct contact with experienced Atlassian support engineers who identify issues in an environment as quickly as possible. This involves specialists being in close contact with key contacts in the customer's company to get to know the network and environment.

Premier Support responds to mission-critical tickets within 30 minutes or within two hours for non-critical requests. The process for managing critical incidents includes stress-free global handoffs and escalations around the clock. This includes assistance with scheduled disruptions and maintenance to ensure that the business is well-supported at all times.

If an issue requires escalation to the Atlassian development team, Premier Support experts will ensure that it is given priority in the escalation queue.

Atlassian Premier Support - 24/7 - Kritische SLA: 30 Minuten

Our Services:

Consulting

We are happy to advise you in detail and personally regarding the Atlassian products and our services around Atlassian.
Consulting

Configuration

Talk to our experienced consultants who analyze potential and agree with an optimization plan.
Configuration

Support

No matter if you are new to the Atlassian Suite or just need a hand with a certain topic – we are glad to help.
Support

Development

Do you need special functions that are not covered by any existing app? We develop your own apps individually adapted to your needs.
Development

Hosting

We are helping you to reach the availability that you need by offering several different service level categories with up to 99.9% availability.
Hosting

Trainings

Teams of up to 8 can schedule private sessions, either online, or we’ll come to your site and deliver Team (Onsite) classes. 
Trainings

Licenses

We offer attractive package benefits and advise on advantageous options for buying or extending Atlassian licenses.
Licenses

Optimization

We stabilize your atlassian systems and make sure they always run perfectly!
Optimization

Contact us for more information!

In a free get-to-know-you meeting, we can better understand you and tailor our services for you.

 

Service 9/12/22

Managed Services – Your operation & support for Atlassian

catworkx Managed Services: Expert support for Atlassian tools, ensuring smooth operation, optimized workflows, and continuous improvement for your teams.
Service 8/8/22

Technical Account Manager (TAM)

catworkx Technical Account Manager (TAM): Dedicated advisor for your Atlassian solutions, providing direct support, product team access, and tailored guidance for optimal usage.
Blog

Behind the Scenes: Operations & Support bei catworkx

Today, we would like to introduce you to our Operations & Support Services team (OSS for short). Our OSS team is the “first responder” for the Atlassian solutions used by our customers.
Technologie 8/8/22

Atlassian Data Center

Data Center is the self-managed enterprise solution that supports companies through its high scalability.
Referenz

Modern and user-friendly service portal

TIMETOACT implements a new service portal for FitX with Jira Service Management, replacing the former system in a short time.

Atlassian Cloud Roadmap
Wissen 9/2/22

Atlassian Cloud Roadmap

All about the end of support for Atlassian servers and what opportunities and licensing options this means for you.
Technologie 9/26/22

Atlassian Enterprise Cloud

Atlassian Enterprise Cloud: Designed for large teams with global collaboration, enterprise security, governance, unlimited instances, sandboxes, SSO, full data residency & uptime guarantee.
Referenz

Interdisciplinary collaboration at C&A with Atlassian

TIMETOACT supports C&A in homogenizing its tool landscape with the Atlassian product range ► Read Success Story now and learn more
Icon Advanced Roadmaps
Produkt 8/8/22

Advanced Roadmaps

Roadmap that keeps teams, deadlines and goals clearly in view

Icon Atlassian Confluence
Produkt 8/8/22

Confluence

Knowledge management application for communication, documentation and knowledge sharing across the teams
Atlassian Access - Cloud Competence Center
Produkt 9/28/22

Atlassian Access

Atlassian Access offers a central admin console for managing the cloud products used, such as Jira, Confluence, Bitbucket and Trello.

Übersicht 9/12/22

Atlassian-Trainings

catworkx is the largest official Atlassian training partner worldwide. We are authorized to teach the training courses developed by Atlassian on Atlassian products.

Produkt 8/9/22

Atlassian Jira

Planning, tracking and releases of software for agile teams
Icon Atlassian Dev Tools
Produkt 8/8/22

Dev Tools

Browse, test, review and manage your code with Atlassian development tools (Dev Tools): Bitbucket, Bamboo, Fisheye, etc.
Icon Atlassian Jira Align
Produkt 8/8/22

Jira Align

Link between the definition of comprehensive business strategies and agile technical implementation

Icon Atlassian Jira Service Management
Produkt 8/8/22

Jira Service Management

Powerful and intuitive service management solution for IT and service teams
Icon Atlassian Opsgenie
Produkt 8/8/22

Opsgenie

Platform for modern incident management
Migration zum Cloud Competence Center
Leistung 9/2/22

Atlassian Cloud Migration

catworkx supports you in all aspects of Atlassian Cloud migration or the introduction of the appropriate cloud solution.
Icon Trello
Produkt 8/8/22

Trello

Flexible project management that makes collaboration enjoyable
Offering 8/8/22

Atlassian Enterprise License Agreement (ELA)

Designed specifically for large enterprises and corporations, ELA includes all Atlassian products.

Stay updated

Are you interested in the Atlassian ecosystem, modern teamwork, the digitalization of the working world and agile methods?

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