Portrait of a successful smiling woman using laptop and smart phone at home office.

Managed services

For your reliable IT operation and IT support according to ITIL

You want to become faster, more efficient and more reliable, without having to keep investing in expertise, staff and infrastructure? Then make a deliberate choice to free yourself of IT tasks that are an unnecessary operative burden on your team, or for which you would have to spend time building up special systems and competences.

Our ITIL-compliant service operation management and managed services for the cloud and Azure grow with you and your requirements, and they are always based on cutting-edge IT systems. Whether you need incident management, technical management or applications management, we’re with you every step of the way.

Benefits of service operation management

We lighten your load when it comes to operational security

We are ITIL compliant with second- and third-level support

We’re always there for you with a ticket system and helpline

We provide tailored maintenance/support contracts

Managed services with novaCapta

Available services

Our customers specify availability, scope and which services are included.

Technical services

Tenant monitoring and availability check
Reporting
Technical support with SLA
Microsoft advanced support
User management
Evergreen service for administrative settings
Tenant governance and security
Managed endpoints (Intune)
Back-up and archiving service

User services

Possible support areas

Office applications (e.g. Word, Excel, PowerPoint)
Outlook
Collaboration/communication (e.g. Teams, Lists, Planner)
Additional Office apps (e.g. Forms, Stream, Bookings, To Do)
SharePoint/Valo
Power Platform (e.g. Power Apps, Power Automate)

Evergreen services

User support areas
The target group consists of IT admins, key users and end users:

Adoption as a service (channel support)
Tips and tricks
Learning environment
(Online) training
Support forum
Academy/learning service

→ Microsoft 365 needs to be looked after
Companies can no longer perform upgrades every few years. It’s become much more of an ongoing process.

Availability levels

We are there for you. Even around the clock, 365 days a year if required.

Basic
Mon. – Fri., 9 a.m. – 5 p.m.

Gold
Mon. – Fri., 8 a.m. – 6 p.m.

Platinum
On call 24/7 (Prio 1)

Scope

Request management
First-level support
Second-level support
Third-level support (with Microsoft)

Top security standards for you and for us

Managed Security Operation Center

Protection against cyber attacks is something we can do too. Protect your IT systems with the Managed SOC Team of novaCapta

Learn more

Over 90 customers trust in novaCapta’s managed services

Over 90 companies from a wide array of sectors already trust our service team with their internal services and receive effective and expert operational support. We see ourselves less as an external service provider and more as an extension of your internal services, providing you as a company with maximum support. We offer you:

Experts all over Germany and Switzerland

We have experts with a broad spectrum of knowledge

Fixed contacts

We always assign fixed contact people who can be reached at any time

A focus on partnership

For us you are much more than a number. We provide tailored customer service as a local, personal and flexible partner

Flexible and appropriate services

We go beyond the standard offering. Our flexibility means we can put together the services you need

Leistung

First Level Support

In unserer schnelllebigen digitalen Zeit wird es immer wichtiger, stets auf dem neusten Stand zu sein und die eigene IT-Strategie flexibel an die wachsenden Anforderungen anzupassen. Durch die externe Auslagerung Ihres First Level Supports geben Sie Ihren IT-Mitarbeitenden Raum und Zeit, sich auf ihre Kernkompetenzen zu fokussieren.

Leistung

Evergreen Services

Microsoft verfolgt ein kontinuierliches Release Management (Evergreen Lifecycle), um stets die beste Version des Modern Workplace bereitzustellen. Die stetigen Neuerungen sind für Unternehmen aber herausfordernd. Um den Umgang mit den kontinuierlichen Releases zu standardisieren, das Beste aus ihnen herauszuholen und Ihnen hohe interne Aufwände abzunehmen, haben wir unseren Evergreen Service entwickelt.

Get in touch with us

We look forward to hearing from you and will be happy to advise you on the right solutions for you in a non-binding meeting. Just leave your contact details and we will get back to you as soon as possible.