Maintaining a worldwide service organization across multiple service centers and different time zones is anything but child’s play. The be-all and end-all is uniform processes across all customers, central control via a tool as well as the self-sufficient and efficient processing of tickets across the various teams.
The presentation will go into detail on how Jira Service Management can be used to build an effective 24/7 support solution with processes close to the Jira Service Management standard, a self-service approach and smart extensions – keyword “on-call”.
About the speaker:
Lütfiye Hofmann – Business Relationship Management, catworkx Germany
Lütfiye Hofmann looks back on 20 years of professional experience in the IT environment, including IT project and multi-project management. She is a certified ITIL expert and is responsible for Business Relationship Management (BRM) at catworkx as a project manager.