Package selection

Teamworkx Cloud Hosted can be adapted to your requirements at any time by changing the packages. Nevertheless, your project needs the right performance for a successful start. Our specialists will be happy to help you select a package that best suits your profile.

Licensing consulting

Teamworkx Cloud Hosted simply continues to use existing licenses. Nevertheless, there may be a need for advice in the event of new instances or a change. During the licensing consulting process, particular attention is paid to the terms, the different pricing models and the integrated apps with the aim of simplifying the offer and achieving cost optimization.

Process analysis

Teamworkx Cloud Hosted simply continues to use existing content and configurations. Nevertheless, there may be a need for advice in the event of new instances or a change. During the process analysis, technical concepts are developed, in which specific requirements, existing and also new process structures as well as the resulting user stories, are incorporated. The results then form the basis for the agile project implementation, in combination with the implementation (via backlog and sprints). The process analysis can also be used in combination with a process consulting, for example for the redesign of process organizations.

SmartStart

Teamworkx Cloud Hosted simply continues to use existing content and configurations. Nevertheless, there may be a need for advice in the event of new instances or a change. In the course of a SmartStart workshop, after a detailed requirements analysis, an individual prototype is created based on Jira Software, Jira Service Desk or Confluence with defined use cases. The first data, tasks and documents are already visualized in a collaborative working environment. After an extensive test phase, the results are evaluated and recommendations for action are derived for a rollout or a follow-up project.

Migration

Before the migration, a runbook is first created with all relevant information about the operation of the Atlassian application and the associated processes. Once all preparations are complete, the data and configuration of one or more server or data center environment(s) is then transferred to the Teamworkx Cloud.

Blueprints

Concentrated catworkx knowledge combined in compact templates and configurations: catworkx blueprints provide ready-made and configured solutions and best practice approaches. The templates enable specialist departments a quick and cost-effective introduction to specific Atlassian topics and methods. catworkx-Blueprints is currently available in the following specifications:

• GDPR
• SAFe®
• PPM
• ITSM
• Change Management (coming soon)

Application Configuration

Teamworkx Cloud Hosted provides users with application access in the role of “System Administrator”, the possibilities are not restricted. Our experts also offer the following additional services if required:

• Workflow modelling
• Development of rights and role models
• Scripting / Automation with available apps for the Atlassian Cloud
• Definition of Custom Fields
• Interconnection of Atlassian products (Jira Core, Jira Software, Jira Service Desk, Confluence, Status Page, etc.)

App Development

The apps we develop for Atlassian products like Jira and Confluence are smart and robust. The best of these are available on the Atlassian Marketplace. Should you not find what you are looking for there, please contact us, we have more than 270 solutions ready.

Identity Management

Effective identity management is an essential component for many companies today when it comes to controlling access authorizations and adhering to compliance guidelines. catworkx has many years of experience in connecting directory services via Identity Providers, which can be locally hosted or connected to the desired Atlassian application via web services (e.g. Azure ADFS).

Cloning & Staging

Cloning & Staging in the Teamworkx Cloud Hosted offer flexible and effective possibilities (e.g. fast setup of test systems or environments for individual prototyping) for companies. With the support of catworkx, company-specific procedures are evaluated and established within a project.

Package Change

Teamworkx Cloud Hosted grows flexibly with you. Requirements increase? A prototype becomes a business critical application? With a package change you can provide more resources or less costs.

Training

As the world’s largest provider of Atlassian training, catworkx conducts a wide range of official training courses for Jira and Confluence (Cloud, Server & Data Center). All trainings can be held remotely, in the catworkx training rooms or on-site at the customer’s premises. An individually composed training program is also possible. Click here to the training calendar.

2nd Level Support

catworkx customers who need support for their Atlassian Cloud environment can contact technical support (by phone, email or remote). Key users and administrators receive quick and uncomplicated assistance with questions and problems as well as support with the configuration or connection of systems.

User Helpdesk (UHD)

In addition to the 2nd level support, catworkx customers also have the possibility to provide an internal helpdesk in their company, which is supervised by catworkx. Support requests from employees can be submitted and processed quickly and easily here. Dispatching to other support channels is also carried out if required.

Update

In Teamworkx Cloud Hosted, the application version can be changed at any time with a simple restart. Your data and configurations remain intact at all times.

Merge

The merging of two independent Atlassian instances does not sound particularly spectacular at first. However, the actual merging, for example of an existing on-prem system (or cloud system) and a new system on a “Teamworkx Cloud Hosted” instance, is usually a highly complex matter and should only be done under expert guidance if possible. catworkx has many years of experience in this field and has successfully implemented numerous merge projects.

Atlassian Data Center

The Teamworkx Cloud Hosted makes Atlassian Data Center uncomplicated. You need more load distribution, more high availability? The number of Atlassian Data Center Nodes can be optimized at any time without interruption of operations.

Expert Workshop / Health Check

This workshop format offers the ideal framework for discussing questions regarding an existing Atlassian implementation in detail with experts and to develop suitable procedures and implementation strategies. This allows an implicit or explicit “Health Check” of an existing environment to be performed. This workshop can also be used to define specific activities or be “help for self-help”.