Service Request Management mit Jira

Pole position for better customer satisfaction – Service Request Management with JSM & Confluence

Pole position for better customer satisfaction – Service Request Management with JSM & Confluence A large proportion of customer enquiries are still sent to service staff by e-mail, often in an untargeted manner. An intelligent service desk such as Jira Service Management provides out-of-the-box help: It already filters the requests to the technical staff through…

Next Generation ITSM mit Jira Service Management

Next Generation ITSM with Jira Service Management by Atlassian

With the launch of Jira Service Management, Atlassian associates three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver high velocity IT service management. But what exactly does this look like? What changes and additions has Atlassian provided with Jira Service Management – this question is explored by Dr. Wolfgang Tank, CIO and Co-Founder catworkx, in our webinar.
This webinar will be held in German.

CASV2020: How OSRAM Continental takes project management to the next level with BigPicture

CASV2020: How OSRAM Continental takes project management to the next level with BigPicture

Managing multiple, sometimes dispersed teams in different parts of the world is quite a challenge – especially when these teams are developing state-of-the-art technologies. In their joint presentation, Daniel Kreutzer (OSRAM Continental) and Paweł Guz (SoftwarePlant) will explain how BigPicture for Jira has helped the company, founded by the two global pioneers of lighting and automotive technology, move from traditional tools and cumbersome management routines to a world of clarity, seamless communication and efficient resource allocation.