Webinar: Pole position for increased customer satisfaction – Service Request Management with JSM & Confluence

Fast and high-quality service offers every company a clear and value-adding competitive advantage. Qualified employees are crucial to success in this regard. But what happens when contact with customers becomes more difficult? With Jira Service Management (JSM), Atlassian has created a tool that facilitates and accelerates targeted communication between customers and service employees with numerous functions. In our webinar on February 11, 2021 at 11 a.m., we will introduce you to this tool for IT service management at high velocity.

catworkx Webinar

Next Generation ITSM with Jira Service Management by Atlassian

With the launch of Jira Service Management, Atlassian connects three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver IT service management at high velocity. But what exactly does this look like? What changes and enhancements has Atlassian provided with Jira Service Management – we will explore this question during our webinar on January 28, 2021.

Webinar: Jira Change Management – “Teamworkx Issue Publisher” meets “Insight

Change Management with Jira and the apps “Insight” (Atlassian, formerly Mindville) and “Teamworkx Issue Publisher” (catworkx) is the focus of our webinar on August 13, 2020. catworkx Co-Founder Dr. Wolfgang Tank shows you with examples how to create configuration documentation in combination with both Marketplace Apps. The app “Insight” from Atlassian (formerly Mindville) is one…

Webinar: Classic and agile project management with Jira, BigPicture and eazyBI

How does the interaction of classical and agile project management work in Jira? This question will be addressed by speaker Christoph Ritter in our webinar on 24.09.2020. He demonstrates how hybrid project management works with the Marketplace apps “BigPicture” (SoftwarePlant) and “eazyBI” (eazyBI). Both classic as and agile approaches to project management have their specific…