Customer Story - Problem Management

Problem Management with Jira Software from Atlassian

catworkx has dedicated itself to the optimization of problem management in service and support for a global customer in the vending machine industry. The main requirement in this project was the automation of processes, which catworkx successfully implemented with Jira software from Atlassian and the apps “Score Rating for Jira” and “Copy & Sync”. Other project priorities were improved transparency, planning and efficiency.

Success Story Parking Garage Nuremberg

After eight years of operation: Update and extension of the Jira alarm system in the Nuremberg car park

PS Parkhaus Service Nürnberg GmbH manages eight multi-storey car parks in the city centre and five multi-storey car parks in the city of Nuremberg. In 2011, the Atlassian partner catworkx was commissioned to implement a system for message tracking which provided the greatest possible transparency in the automated reporting volume, a classification of the message processes, their internal administration and traceability. Jira was used as the basic solution at that time. Since then, an interface (Transfer Agent) developed by catworkx takes care of the communication between Jira and the car park intercom system. After eight years of stable operation without updating the system, in 2019 new requirements (time recording, long-term parking, master data maintenance) made it necessary to update and expand the previous reporting system.

Success Story Johannes Kepler University Linz

Use and the connection of Confluence and Jira Service Management (JSM) at the Johannes Kepler University (JKU) Linz

Around 21,000 people study at Austria’s most attractive campus university and can choose from more than 60 different fields of study. The Johannes Kepler University of Linz underpins its self-image as a place to learn, work and live with its comprehensive campus attractiveness. This creates the perfect infrastructure of a modern university – for students, staff and guests of JKU. MMag.a Monika Straif has headed the IT Service Desk at Johannes Kepler University since 2015. In this role, she was instrumental in the introduction of Jira Service Desk and Confluence. Ms. Straif has been working at JKU since 2006, where she also studied economics and business education. She is involved throughout the university with digitization in teaching, the development of a customer-oriented and high-quality service culture and the optimization of support processes.

Success Story Diebold Nixdorf

Diebold Nixdorf – Portfolio management and regular project budget planning/control with Jira

The products of Diebold Nixdorf can be found in many places in our everyday life: The company is active worldwide and produces both the hardware and the software for operating systems in the banking (ATMs, statement printers) and retail (cash register systems, bottle return machines) sectors. Since the merger of Diebold Inc. and Wincor-Nixdorf AG in 2016, the company has been growing steadily, generating annual net sales of around 4.5 billion US dollars and employing over 23,000 people in more than 100 countries. As Director Global PMO R&D Steffen Lechte is responsible for the project management of processes, methods and tools across all development locations of LoB Systems of Diebold Nixdorf Inc.

Customer Story - Integrated Partner and User Portal

Integrated Project and User Portal (IPUP): Transparent and flexible management of projects and users in large environments

Development departments in large companies often lead a life of their own with regard to the software they use for their Application Lifecycle Management (ALM). There are dangers in that: Especially in these departments, where sensitive data is often involved, transparency and traceability should actually be the top priority. Managers must be able to check at any time which users are working on which projects with which tools. This challenge was also faced by a globally active manufacturer of automotive accessories. The long-standing Atlassian partner catworkx developed a tool for this company with which projects and the assignment of their participating users are set up (provisioned) largely automatically: the Integrated Project and User Portal (IPUP).

Success Story Itensos

ITENOS GmbH – Sustainable solution for maximum customer and service orientation

ITENOS GmbH, headquartered in Bonn, has been in the market for over 24 years and is an experienced specialist for secure IT and telecommunications solutions. As part of a digitization offensive, the company planned to introduce a new end-to-end solution for IT service management (customer service desk as well as internal IT service desk) and chose catworkx as a strong partner for project implementation.