Provisioning of projects and users in large development environments

User acceptance is trump – provisioning of projects and users in large development environments

The development results (intellectual properties) often have a high criticality and belong to the company information that is particularly worth protecting. Ideally, there should be a central administration system for the handling and maintenance of the development tools used. In this presentation, Dr. Wolfgang Tank will present such a central administration system, which catworkx has developed and introduced in many years of cooperation with a large German automotive supplier on the basis of Jira Service Management.

Atlassian News

Atlassian announces price increase starting Oct. 12, 2021, for cloud products

Atlassian has announced updated pricing for cloud products starting October 12, 2021. Affected customers have already been informed of the increases by e-mail. The prices reflect the continued investment in building a powerful platform for all teams. According to Atlassian, this is a platform with better automation including. “Machine learning capabilities” that should enable teams…

Kitchen Talk: Jira Service Management – ITSM, that works!

Kitchen Talk: Jira Service Management – ITSM, that works!

In our new webcast format called “Kitchen Talk”, we discuss the expanded possibilities for ITSM that Atlassian has embarked on with the launch of Jira Service Management (JSM). Dr. Wolfgang Tank (CIO and Co-Founder, catworkx) and Lütfiye Hofmann (Project Manager Business Relationship Management, catworkx) present you a clear overview of the different application areas and integrations that JSM provides, according to the motto: “Deliver fast. Fix fast. Change fast”. They also give you an insight into our recipes for success for ITSM, with which catworkx has solved customer-specific challenges.

Service Request Management mit Jira

Pole position for better customer satisfaction – Service Request Management with JSM & Confluence

Pole position for better customer satisfaction – Service Request Management with JSM & Confluence A large proportion of customer enquiries are still sent to service staff by e-mail, often in an untargeted manner. An intelligent service desk such as Jira Service Management provides out-of-the-box help: It already filters the requests to the technical staff through…

Reibungsloses Change Management mit Jira Service Management

Webinar: Agile Change Management in Times of DevOps with Jira Service Management

The integrative approach Atlassian creates with Jira Service Management is also intended to accelerate the change management process for DevOps. We’ll show exactly how disparate teams are brought together in Jira Service Management in our webinar on February 25, 2021. The pace of technological change and transformation presents many IT organizations with significant challenges. Traditional…