A new approach to ITSM: Atlassian launches Jira Service Management

Atlassian has renamed its popular ITSM solution Jira Service Desk (JSD) to Jira Service Management (JSM) and has added many new features. “High-velocity ITSM, powered by Jira,” is how Atlassian describes the product released on November 9, 2020 in the official announcement. Based on the power of Jira and key DevOps and Agile principles, JSM was designed to accelerate and optimize team collaboration. Development, IT operations and business teams thus benefit equally from the modern, lean ITSM solution.

Round Table: ITSM with Jira Service Desk

Free catworkx Round Table on ITSM with Jira Service Desk with Dr. Wolfgang Tank speaker: Dr. Wolfgang Tank, CIO & Co-Founder, catworkx Dr. Wolfgang Tank has many years of experience in the field of ITSM and in the use of Atlassian Jira Service Desk in companies. At the Round Table, he will present use cases…

2nd catworkx Business Breakfast in Winterthur

After the successful start of our first Business Breakfast over the roofs of Winterthur in December, we again invite you to a breakfast buffet, great lectures and networking. On Wednesday, April 03, 2019 from 08:30 to 11:00 we will listen to interesting lectures under the motto “Expectation management – a basis for healthy relationships”. “How…

5 Reasons for Jira Service Desk Data Center

Jira Service Desk Data Center is an ITSM enterprise solution that provides high availability and meets stringent security and compliance requirements. The IT departments of large companies are often faced with the challenge of meeting additional requirements for security, stability and performance as they continue to grow. This is exactly where Jira supports Service Desk in the data center version.