Kitchen Talk: Jira Service Management – ITSM, that works!

Kitchen Talk: Jira Service Management – ITSM, that works!

In our new webcast format called “Kitchen Talk”, we discuss the expanded possibilities for ITSM that Atlassian has embarked on with the launch of Jira Service Management (JSM). Dr. Wolfgang Tank (CIO and Co-Founder, catworkx) and Lütfiye Hofmann (Project Manager Business Relationship Management, catworkx) present you a clear overview of the different application areas and integrations that JSM provides, according to the motto: “Deliver fast. Fix fast. Change fast”. They also give you an insight into our recipes for success for ITSM, with which catworkx has solved customer-specific challenges.

Service Request Management mit Jira

Pole position for better customer satisfaction – Service Request Management with JSM & Confluence

Pole position for better customer satisfaction – Service Request Management with JSM & Confluence A large proportion of customer enquiries are still sent to service staff by e-mail, often in an untargeted manner. An intelligent service desk such as Jira Service Management provides out-of-the-box help: It already filters the requests to the technical staff through…

Reibungsloses Change Management mit Jira Service Management

Webinar: Agile Change Management in Times of DevOps with Jira Service Management

The integrative approach Atlassian creates with Jira Service Management is also intended to accelerate the change management process for DevOps. We’ll show exactly how disparate teams are brought together in Jira Service Management in our webinar on February 25, 2021. The pace of technological change and transformation presents many IT organizations with significant challenges. Traditional…

Next Generation ITSM mit Jira Service Management

Next Generation ITSM with Jira Service Management by Atlassian

With the launch of Jira Service Management, Atlassian associates three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver high velocity IT service management. But what exactly does this look like? What changes and additions has Atlassian provided with Jira Service Management – this question is explored by Dr. Wolfgang Tank, CIO and Co-Founder catworkx, in our webinar.
This webinar will be held in German.

Webinar: Pole position for increased customer satisfaction – Service Request Management with JSM & Confluence

Fast and high-quality service offers every company a clear and value-adding competitive advantage. Qualified employees are crucial to success in this regard. But what happens when contact with customers becomes more difficult? With Jira Service Management (JSM), Atlassian has created a tool that facilitates and accelerates targeted communication between customers and service employees with numerous functions. In our webinar on February 11, 2021 at 11 a.m., we will introduce you to this tool for IT service management at high velocity.

catworkx Webinar

Next Generation ITSM with Jira Service Management by Atlassian

With the launch of Jira Service Management, Atlassian connects three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver IT service management at high velocity. But what exactly does this look like? What changes and enhancements has Atlassian provided with Jira Service Management – we will explore this question during our webinar on January 28, 2021.

Atlassian Roadshow: Agile Evolution in the Company

Successfully shaping cultural change with Atlassian – DevOps and ITSM Find out how leading business enterprises are shaping digital change and be inspired to develop your own IT initiatives. Take part in the Atlassian Roadshow “Agile Evolution in the Company”. The roadshow stops in Munich, Stuttgart, Dortmund, Vienna, Zurich, Nuremberg, Hamburg and Berlin. Participate –…