Service Management at high speed for Dev, IT Ops and Business teams – Jira Service Management (short: JSM) from Atlassian offers many uses and features to optimally support service teams of all kinds. In our webinar, you will get a general overview of the extensive features of the smooth-running Atlassian solution and you will be presented with some new features.
Exciting weeks are behind us – now it’s official: catworkx becomes part of the TIMETOACT GROUP, a leading provider of IT services for medium-sized businesses, corporations and public institutions in Germany, Austria and Switzerland. Nothing will change for you – we will continue to be your first point of contact in the DACH region for…
Not only for the event attendees in Las Vegas and online in front of the screens – also for Scott Farquhar (Co-Founder & CEO, Atlassian) it was a special moment to open the Atlassian Team’22 “live on stage” in his keynote. After two years of social distancing, hosting the Atlassian Annual Conference as a hybrid event (April 5-7, 2022) was a welcome opportunity to reach customers, users, and partners locally and globally.
In our new webcast format called “Kitchen Talk”, we discuss the expanded possibilities for ITSM that Atlassian has embarked on with the launch of Jira Service Management (JSM). Dr. Wolfgang Tank (CIO and Co-Founder, catworkx) and Lütfiye Hofmann (Project Manager Business Relationship Management, catworkx) present you with a clear overview of the different application areas and integrations that JSM provides. They also give you an insight into our recipes for success for ITSM, with which catworkx has solved customer-specific challenges.
Let’s talk – and where better than over a cosy coffee in the kitchen! In our new “Kitchen Talk” webcast format, we would like to discuss with you the expanded possibilities for ITSM that Atlassian has embarked upon with the launch of Jira Service Management (JSM).
Pole position for better customer satisfaction – Service Request Management with JSM & Confluence A large proportion of customer enquiries are still sent to service staff by e-mail, often in an untargeted manner. An intelligent service desk such as Jira Service Management provides out-of-the-box help: It already filters the requests to the technical staff through…
The integrative approach Atlassian creates with Jira Service Management is also intended to accelerate the change management process for DevOps. We’ll show exactly how disparate teams are brought together in Jira Service Management in our webinar on February 25, 2021. The pace of technological change and transformation presents many IT organizations with significant challenges. Traditional…
With the launch of Jira Service Management, Atlassian associates three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver high velocity IT service management. But what exactly does this look like? What changes and additions has Atlassian provided with Jira Service Management – this question is explored by Dr. Wolfgang Tank, CIO and Co-Founder catworkx, in our webinar.
This webinar will be held in German.
Webinar: Pole position for increased customer satisfaction – Service Request Management with JSM & Confluence
Fast and high-quality service offers every company a clear and value-adding competitive advantage. Qualified employees are crucial to success in this regard. But what happens when contact with customers becomes more difficult? With Jira Service Management (JSM), Atlassian has created a tool that facilitates and accelerates targeted communication between customers and service employees with numerous functions. In our webinar on February 11, 2021 at 11 a.m., we will introduce you to this tool for IT service management at high velocity.
With the launch of Jira Service Management, Atlassian connects three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver IT service management at high velocity. But what exactly does this look like? What changes and enhancements has Atlassian provided with Jira Service Management – we will explore this question during our webinar on January 28, 2021.