Service level agreement (SLA) or service contingency for Atlassian applications

Are the Atlassian applications in your organization growing and becoming more business critical? Has your company secured the broad expertise to address the diverse, complex issues of your Atlassian applications? Does your company need to bridge holiday periods and absences of employees? catworkx offers support for any size of company with a customer-specific service contract or service contingent.

Whether service contract or service contingent, catworkx supports you in all questions within the Atlassian world. From in-app configuration to complex operational issues, our team provides you with competent support and solutions in an uncomplicated, fast and reliable manner. To do this, simply create a ticket via our catworkx helpdesk or contact us by phone.

catworkx helpdesk

Your quick line to us!

You can secure our support according to your needs and choose between two offers:

catworkx service contract with SLA

Via a freely configurable service level agreement (SLA), our experts are available to you with a wide range of service and support services within an agreed response period.

catworkx service contingent without SLA

Based on a quantity structure calculated by you, the service and support services are called up as required until the quota is used up. The contingent can of course be renewed quickly and easily.


  • Guaranteed access to the know-how of one of the largest Atlassian Platinum Partners in the German-speaking region
  • 21 years of service expertise
  • Configuration know-how about a large number of the approximately 3,500 Marketplace apps
  • Support during holidays and absences
  • Active advice for your employees
  • Customer dashboard with a wide range of evaluation options

Performance examples:

  • In-app support: e.g. for the configuration of complex workflows
  • Incident Support: Detecting and resolving incidents in the system
  • Root-cause analysis of incidents (Root-Cause-Analysis)
  • Connection of a user directory service (e.g. Active Directory)
  • Installing and upgrading Atlassian products and apps
  • Initial configuration of Atlassian products and apps
  • Provision of an issue tracking system (service contract)
  • Bundling of communication with the manufacturer in case of need

Contact us!

Learn more about our catworkx service contract or our service contingent and feel free to contact us.
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