Why implement IT service management with Atlassian solutions?
- Create a clear, intuitive portal for each detector
- Support two language worlds independently of each other: ITILv3 vs. “Forgot my password”.
- Increase service productivity through automatic dispatching
- Ensure compliance with service level agreements based on metrics
- Save time on ticket prioritization with automatic ticket queues
- Resolve inquiries before tickets are created with a living self service
What do you get from catworkx?
- Summary of the objectives, road map and effort estimate in a project profile
- Tested and evaluated requirements within the framework of a functionality matrix
- Iterative modeling of your requirements on a prototype system
- Connection of a user directory service (e.g. Active Directory)
- Scalable configuration of Atlassian Tools & Apps
- Conception & transfer of data from legacy systems
- Interfaces to external systems (e.g. OTRS, Nagios)
- Consulting and support from piloting to roll-out