Atlassian Operations & Support Services (OSS)

From analysis to access time – Atlassian Operations and Support Services from catworkx for your Atlassian infrastructure from A to Z.


Atlassian Service & Support

Our excellent service directly for you!

  • Installation & deployment of all Atlassian tools
  • Updates & Migration of existing Atlassian environments
  • Configuration of the Atlassian Toolchain to your needs and environment
  • Processing of Service Requests and Incidents

In-App Support

Quick help with configuration

  • Implementation of your desired configuration in the Atlassian tools by our experts
  • If required: Review and evaluation of your requirements
  • Implementation and adaptation of complex and individual (app) solutions

Merge of Atlassian Applications

Benefit from experience and the right tools

  • We are one of the few vendors able to merge Atlassian tools (Jira A is transferred to an existing database in Jira B)
  • Extensive technical know-how is necessary for such a merge
  • For a merge we use our own app developments, which are used by our experts to significantly optimize data quality and transfer speed

Architecture and operational solutions

The basis of a stable solution

  • We support you in building and operating your Atlassian toolchain, either in your data center or with an external (cloud) provider
  • Whether single server, data center or redundant single server solutions – we always fall back on many years of know-how
  • Strategic consulting and evaluation of your requirements for a suitable operating solution

User & Directory Merges

Merge users and directories

  • User management requirements often change (connection of an Active Directory (AD), conversion from local to AD, removal of directories, changing user names, etc.)
  • Our tools contain the experience from dozens of customer projects
  • The conversion of Directories, users and groups is feasible in most cases

Service Management

You speak ITIL? We understand you!

  • We offer support in the management of your Atlassian Toolchain
  • As well as the planning, monitoring and implementation of changes
  • We offer service contracts with 9×5, 10×5 or 24×7 and individually agreed SLAs
  • Regular reporting and regular jour-fixes to check the quality of service is a matter of course

Last Simulation

Is my system correctly dimensioned?

  • Simulation of user behaviour possible
  • Continuous baseline measurements
  • Browser or as well as a pure HTTP measurement realizable
  • The measurement results can be visualized at any time
  • Use measurements during major changes to verify performance and load behavior (e.g. during an application or app update)

Atlassian Analysis & Optimization

Troubleshooting, finding and correcting errors

  • We analyze and evaluate your existing Atlassian toolchain, including your infrastructure
  • The results of the analysis are presented, assessed and evaluated
  • Concrete recommendations for action are documented, presented and discussed with you.
catworkx Atlassian Platinum Solution Partner Enterpise clear_center

Learn more about our services and how we make customer projects a success in our Customer and Success Stories.

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