In the course “Jira Essentials (Cloud)”, participants learn the Jira basics. In practical exercises, the most important work steps are practiced on a preconfigured Jira system.
The training “Jira Essentials with Agile Mindset” introduces agile principles and methods and uses Jira to practice agile concepts.
In this one-day training, participants will learn to manage and configure classic projects in Jira software and to collaborate effectively with Jira administrators. The training covers all tasks and best practices used when creating, configuring, and maintaining projects in Jira. Topics beyond the scope of project administrators are also covered. You’ll learn how project administration…
In the “Jira Administration Part 1 (Cloud)” training, participants will learn how to set up a new Atlassian Cloud site and Jira Cloud products.
In the “Jira Administration Part 2 (Cloud)” training, participants learn the necessary administration tasks for a productively deployed Jira system. The focus is on Jira Software. Both the conversion of business requirements into a Jira configuration and the setting of board and sprint permissions are taught.
Managing Jira Service Projects (Cloud) training provides a solid introduction to how to set up and run a service desk with Jira Service Management. Through hands-on exercises, participants will learn the critical configuration tasks involved in setting up a service desk with Jira Service Management.
In the Service Request Management Essentials training for Cloud, participants will learn how to set up a knowledge base for customer self-service and how to automate common tasks to streamline the request process. Learn best practices for reducing inquiries and improving your inquiry process. Participants:will learn to improve their customer service by streamlining the request…
In the training “Confluence Administration (Cloud)” the participants learn the most important Confluence administration tasks. You are able to set up a new Confluence Server or get an overview of the configuration of a running Confluence Server. Participants will receive a solid introduction to configuring a Confluence instance, managing users and groups, and access control.…
In the Getting More from Jira Workflows training, participants will learn about common status and transition properties and advanced workflow functionality and how to configure them. These include triggers, conditions, validators and post functions.
In the training “Realizing the Power of Jira Reporting & Dashboards”, participants will learn the basic functions of Jira dashboards and reports. In detailed practical exercises you will learn how to interpret dashboards and reports correctly in order to identify developments or bottlenecks within projects.