Next generation of ITSM with Jira Service Management

Do you want to act faster to company changes and offer an optimal service for customers and employees? Developer and operations teams should work together in an agile way to drive innovation? Would you like to have an overview of service requests, incidents, problems and changes for IT Service Management at a glance?

With Jira Service Management, Atlassian offers the right ITSM solution – flexible, highly performant and ITIL-compliant.

Seeing is Believing

Next Stop catworkx webinar – Jira Service Management in check

catworkx Webinar

Next Generation ITSM with Jira Service Management by Atlassian Virtual Event

With the launch of Jira Service Management, Atlassian connects three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver IT service management at high velocity. But what exactly does this look like? What changes and enhancements has Atlassian provided with Jira Service Management – we will explore this question during our webinar on January 28, 2021. ...
28 Jan
11:00 - 11:45
Remote

Webinar: Pole position for increased customer satisfaction – Service Request Management with JSM & Confluence Virtual Event

Fast and high-quality service offers every company a clear and value-adding competitive advantage. Qualified employees are crucial to success in this regard. But what happens when contact with customers becomes more difficult? With Jira Service Management (JSM), Atlassian has created a tool that facilitates and accelerates targeted communication between customers and service employees with numerous functions. In our webinar on February 11, 2021 at 11 a.m., we will introduce you to this tool for IT service management at high velocity. ...
11 Feb
11:00 - 11:45
Remote
No event found!

End-to-end IT Service Management with a unified platform

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Incident management

  • Alerting & Readiness management
  • Incident collaboration and communication system
  • Audit and response automation
  • Post mortem reports
  • Detailed reports and analyses
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Change management

  • Integrated into software workflows
  • Risk assessments
  • Advanced approval workflows
  • Automation of low risk changes
  • Tracked deployments by connecting to CI/CD tools
  • Collaborative change planning
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Request Management

  • Self-service portal
  • Lean, collaborative queues for service agents
  • SLAs and powerful reporting
  • Configurable workflows
  • Automation without code
  • Integrated with the Jira platform
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Want to learn more about the ITSM features of Jira Service Management?

We will be happy to consult about the new ITSM platform from Atlassian and support you in optimizing licensing models and costs.
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    Take Aways Jira Service Management

    Better value added

    Flexibly adapt Jira Service Management to the individual needs of users. With a few clicks, give teams the ability to quickly set up their own service desk that continuously scales with tasks. Positive service experiences are created quickly – without overburdening users with over-complexity.

    Templates Jira Service Management
    Incident Management Jira Service Management

    Transparency over all tasks

    Atlassian’s open, collaborative ITSM platform lets you track all tasks across the enterprise. Include data from developer tools and link tasks anywhere in Jira. This provides all IT support and operations teams with more detailed contextual information for rapid response to requests, incidents, and changes.

    Dev & Ops connected

    Control risk while adding value for customers: with a complete audit trail of every change, you can accelerate key development tasks, minimize unnecessary effort, and easily implement changes.

    Verbing von Dev & Ops in Jira Service Management

    Business Benefits

    Jira Service Management business values for customers

    Faster Time-To-Value

    Average implementation time of 2 months.

    Increased ROI

    Gain 246% ROI by switching from legacy ITSM tools.

    Improved efficiency

    61% greater productivity through integrated workflows.

    Source: Forrester’s Total Economic Impact™ Of Atlassian For ITSM

    Further resources

    Unleash the full potential of high-velocity teams

    Das volle Potenzial von High-Velocity-Teams entfalten

    Top three reasons your IT team needs Jira Service Management

    Top three reasons your IT team needs Jira Service Management

    The complete guide to Atlassian for ITSM

    The complete guide to Atlassian for ITSM