Next-generation of ITSM with Jira Service Management

Do you want to act faster to company changes and offer an optimal service for customers and employees? Developer and operations teams should work together in an agile way to drive innovation? Would you like to have an overview of service requests, incidents, problems and changes for IT Service Management at a glance?

With Jira Service Management, Atlassian offers the right ITSM solution – flexible, highly performant and ITIL-compliant.

End-to-end IT Service Management with a unified platform


Incident management

  • Alerting & Readiness management
  • Incident collaboration and communication system
  • Audit and response automation
  • Post mortem reports
  • Detailed reports and analyses

Change management

  • Integrated into software workflows
  • Risk assessments
  • Advanced approval workflows
  • Automation of low risk changes
  • Tracked deployments by connecting to CI/CD tools
  • Collaborative change planning

Request Management

  • Self-service portal
  • Lean, collaborative queues for service agents
  • SLAs and powerful reporting
  • Configurable workflows
  • Automation without code
  • Integrated with the Jira platform

Want to learn more about the ITSM features of Jira Service Management?

We will be happy to consult about the new ITSM platform from Atlassian and support you in optimizing licensing models and costs.
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    Take Aways Jira Service Management

    Better value added

    Flexibly adapt Jira Service Management to the individual needs of users. With a few clicks, give teams the ability to quickly set up their own service desk that continuously scales with tasks. Positive service experiences are created quickly – without overburdening users with over-complexity.

    Templates Jira Service Management
    Incident Management Jira Service Management

    Transparency over all tasks

    Atlassian’s open, collaborative ITSM platform lets you track all tasks across the enterprise. Include data from developer tools and link tasks anywhere in Jira. This provides all IT support and operations teams with more detailed contextual information for rapid response to requests, incidents, and changes.

    Dev & Ops connected

    Control risk while adding value for customers: with a complete audit trail of every change, you can accelerate key development tasks, minimize unnecessary effort, and easily implement changes.

    Verbing von Dev & Ops in Jira Service Management


    Was is IT Service Management?

    Read the PDF to learn how IT teams can best manage the end-to-end delivery of IT services to customers.

    Download now

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      Business Benefits

      Jira Service Management business values for customers

      Faster Time-To-Value

      Average implementation time of 2 months.

      Increased ROI

      Gain 246% ROI by switching from legacy ITSM tools.

      Improved efficiency

      61% greater productivity through integrated workflows.

      Source: Forrester’s Total Economic Impact™ Of Atlassian For ITSM

      Further resources

      Unleash the full potential of high-velocity teams

      Das volle Potenzial von High-Velocity-Teams entfalten

      Top three reasons your IT team needs Jira Service Management

      Top three reasons your IT team needs Jira Service Management

      The complete guide to Atlassian for ITSM

      The complete guide to Atlassian for ITSM