Dear customers, Dear partners,
the trust of our customers, partners and employees is one of the most important foundations of catworkx. This trust has continuously driven our path and our success over the past 21 years. In the current situation, it is important for us to maintain this trust.
Over the last month I have heard from many customers and partners that their business was unexpectedly disrupted by the SARS-CoV-2 situation (spread of the coronavirus). And also at catworkx we have experienced these disturbances. Therefore, we have immediately taken appropriate measures to ensure the protection of our customers, partners and employees.
During this critical situation we as a company are determined to ensure that your business relationship with catworkx continues to run smoothly even in these turbulent days. We have established an internal task force to ensure that you continue to receive the highest quality support and services from us.
We will consistently keep this promise and at the same time try to protect the health of our employees and society in general.
We have an almost perfect infrastructure and processes to continue to support all our customers and partners remotely.
As a company, catworkx is not location-dependent and has employees throughout the German-speaking world who are experienced in mobile and agile working methods. In fact, most of our employees are already able to work regardless of location. This has created a working style over the last few years which is also firmly anchored in our philosophy. It is precisely this philosophy that ensures that, although we are physically separated from our colleagues during this difficult period, this has no impact on our performance and we continue to do our work with high quality.
The Expert Team of catworkx will continue to assist all our customers and provide services and support. This applies wherever it is possible: remotely – and in individual cases personally – as long as we do not violate any of your specifications as a customer or legal requirements.
Whenever restrictions are imposed by SARS-CoV-2, our team uses virtual meeting rooms, video conferencing, telephone calls, chat and e-mail communication.
Our experts will continue to work with the catworkx support team to quickly process customer requests and provide appropriate solutions.
I believe that in these turbulent times catworkx is well prepared to continue to offer you as our customer or partner excellent added value for your business processes.
You have my assurance that we will do everything we can to support you in these challenging and uncertain times with all the means at our disposal.
Keep you and your family healthy
Co-Founder and CEO, catworkx