Status page

Statuspage from Atlassian creates the greatest possible transparency in the context of customer support. The processing status of incidents is made visible to all users and employees. This avoids a flood of tickets in the support department.

Statuspage makes the progress of incident resolution transparent and traceable for all employees and customers. As a result, a high level of customer trust can be built up. Endless e-mail loops are a thing of the past. Another feature of Statuspage is subscriptions to email and SMS notifications, which can be requested for entire systems or individual components. The appearance of these automatic notifications can be easily adapted to the corporate identity via CSS and HTML.

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Efficient troubleshooting

Work colleagues and/or customers would like to receive the desired support quickly, understandably and uncomplicatedly in case of service inquiries. Statuspage provides this convenience as the only relevant source of information. This eliminates the need for email queries, which means that support teams are not unnecessarily disrupted during problem-solving processes and can work more efficiently.

Statuspage

Building customer trust

Customers appreciate transparency. Once Statuspage is up and running, customers already receive relevant real-time information about outages or scheduled maintenance notifications. Statuspage is thus the tool to turn a difficult situation into a satisfying customer experience.

Updates Statuspage

Public pages for customers

Disclosure of key performance metrics such as uptime and response time is usually greatly appreciated by customers. Viewing the status of each core component of a service gives customers the insight they need.

Statuspage operativ catworkx

Neue Potenziale im ITSM mit Jira Service Management

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Private pages for internal employees

When providing services to hundreds or thousands of employees, Statuspage eliminates the need to write mass emails to communicate incidents. Give your employees a single source of information and let them choose relevant notifications themselves. Privately switched status page pages can be attached to SSO and monitoring tools can be automated. Series of status e-mails after system failures are no longer necessary, which saves a lot of time.

Provider-side updates from a secure source

As soon as an external provider lowers the status or restarts the service, Statuspage updates the corresponding page. This means that it is no longer necessary at any time to follow the providers and transfer a status separately into your own system.

Atlassian Statuspage is easy to set up, deploys in less than 30 minutes, and is flexible enough for growing teams.

High benefit: Link to status reports from over 150 cloud software providers

Via status page, status messages of business-critical tools can be made publicly visible. Statuspage offers the largest and fastest growing network of third-party components for services like AWS, GoToMeeting, and Github.

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