Designed for ITSM teams
Jira Service Management (JSM) helps your ITSM teams intelligently manage and administer all the work an IT department has to do through ticket categories such as Incident Management, Change Management, Service Requests and Problem Reporting.
Incident management in the intelligent way
By integrating key functionality from Opsgenie, Jira Service Management provides a centralized incident management tool. With JSM you can
- Use the full range of options for incident alerting and on-call management
- create a central tool for collaboration and communication in the event of major incidents
- in case of a completed incident, a reporting and export to Confluence for documentation
- enable escalation in the event of business-critical incidents