Technical Account Management (TAM) has direct access to Atlassian Support, product and development teams. Together with the customer, analysis is made of which KPIs should be defined and measured throughout the quality and quantity of the use of Atlassian solutions. Atlassian TAMs also help optimize team productivity.
When upgrading Atlassian products, a TAM with its cross-functional and cross-product technical knowledge can provide important support and guidance. In addition, TAMs analyze existing usage trends and advise on best practices. Proactively, they accompany them step by step on the way to better automation, integration, etc.
Customers get early access to Alpha/Beta/Pioneer programs through their TAM and are informed about exclusive events for meeting like-minded people. Fixed feedback discussions with product management on product orientation round off the portfolio.