Training Service Request Management Essentials

In the Service Request Management Essentials training for Cloud, participants will learn how to set up a knowledge base for customer self-service and how to automate common tasks to streamline the request process. Learn best practices for reducing inquiries and improving your inquiry process. Participants:will learn to improve their customer service by streamlining the request…

Training Confluence Administration (Cloud)

In the training “Confluence Administration (Cloud)” the participants learn the most important Confluence administration tasks. You are able to set up a new Confluence Server or get an overview of the configuration of a running Confluence Server. Participants will receive a solid introduction to configuring a Confluence instance, managing users and groups, and access control.…