Managing JIra Service Projects Text image

Managing Jira Service Projects (Cloud) training provides a solid introduction to how to set up and run a service desk with Jira Service Management. Through hands-on exercises, participants will learn the critical configuration tasks involved in setting up a service desk with Jira Service Management.

Topics include configuring and customizing the customer portal, creating queues, and service license agreements (SLAs) for the service team. It also covers how to link to a knowledge base, how to add users, and how to automate the service desk.

The training includes a selection of use cases to promote understanding of Jira Service Desk Administration. Best practices are provided for each topic.

NiveauBeginner to advanced
Duration7 hours
Target groupAnyone responsible for setting up a Jira Service project in Jira Service Management, such as:
  • Jira Administrators
  • Service Project Administrators
  • Service Project Manager
  • team manager
  • IT manager
Requirements
Contents
  • Creating a Service Desk Project
  • Setting up query types
  • Creating queues
  • Creation of Service License Agreements (SLA)
  • Linking the Service Desk to a Confluence Knowledge Base
  • Adding an email account
  • Customize the branding of the customer portal and global help desk
  • Adding agents, customers and other Jira users
  • Create and customize automation rules
More informationOfficial Atlassian course description. (in English)