Agile Change Management in times of DevOps with Jira Service Management The integrative approach Atlassian creates with Jira Service Management is also intended to accelerate the change management process for DevOps. We’ll show you exactly how developers, IT staff, and their respective team leaders are brought together when working with Jira Service Management in our…
Pole position for better customer satisfaction – Service Request Management with JSM & Confluence A large proportion of customer enquiries are still sent to service staff by e-mail, often in an untargeted manner. An intelligent service desk such as Jira Service Management provides out-of-the-box help: It already filters the requests to the technical staff through…
With the launch of Jira Service Management, Atlassian associates three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver high velocity IT service management. But what exactly does this look like? What changes and additions has Atlassian provided with Jira Service Management – this question is explored by Dr. Wolfgang Tank, CIO and Co-Founder catworkx, in our webinar.
This webinar will be held in German.
With the expansion and rebranding of Jira Service Desk to Jira Service Management, Atlassian has created a tool for service management at high velocity. In this webinar, Dr. Wolfgang Tank, Co-Founder and CIO catworkx GmbH, will present the new features of this ITSM solution.
Use of Confluence as a platform for all aspects of quality management such as document management, processes and mapping of innovation management. In his presentation, Robert März, Process and Quality Manager, Austrian Standards, Certified Scrum Master Lean/SixSigma Greenbelt, will present an integral approach for organization-wide use.
Whether tracking capitalized costs, invoicing customers, prioritizing, or establishing more accurate timelines, it all starts with tracking time. In this presentation by Gudrun Fema Olafsdottir (Tempo) we will see how to plan, record and track the time of an organization’s work using Tempo products for Jira.
In his presentation, Mathias Bösch, Head of Marketing and Product Management at Vorarlberger Landes-Versicherung V.a.G., shows how a central platform for knowledge and project management was created in combination with Jira. Confluence offers a modern way of working and communicating in the sense of „different time – same space”.
CASV2020: Unlock the Knowledge in your Organisation with Confluence, Jira Service Management and Refined
Managing knowledge in an organisation can be a challenging and tedious task. But it needn’t be. Genevieve Blanch, Partner Manager at Refined, share an example of how a customer unlocked their organization’s knowledge and resources in Confluence and Jira Service Management using Refined’s theme and organization capability.
Managing multiple, sometimes dispersed teams in different parts of the world is quite a challenge – especially when these teams are developing state-of-the-art technologies. In their joint presentation, Daniel Kreutzer (OSRAM Continental) and Paweł Guz (SoftwarePlant) will explain how BigPicture for Jira has helped the company, founded by the two global pioneers of lighting and automotive technology, move from traditional tools and cumbersome management routines to a world of clarity, seamless communication and efficient resource allocation.
Atlassian’s announcement to discontinue support for server applications as of February 2, 2024 has caused uncertainty among some users. What happens to my server applications? Do I have to migrate to the cloud? What alternatives are there? And what opportunities does the cloud offer me? These were exactly the questions that our info webinars dealt with. Johann Krahfuß, (CSO, catworkx) and Michael Lüer (COO, catworkx) clearly presented the possibilities that are now available for your Atlassian applications.