Do you use SAP for your core processes and also have Jira from Atlassian in use? Do you appreciate the flexibility and ease of use of Jira in terms of implementing complex processes? Then why not combine both worlds by creating end-to-end solutions without media discontinuities.
In our new webcast format called “Kitchen Talk”, we discuss the expanded possibilities for ITSM that Atlassian has embarked on with the launch of Jira Service Management (JSM). Dr. Wolfgang Tank (CIO and Co-Founder, catworkx) and Lütfiye Hofmann (Project Manager Business Relationship Management, catworkx) present you a clear overview of the different application areas and integrations that JSM provides, according to the motto: “Deliver fast. Fix fast. Change fast”. They also give you an insight into our recipes for success for ITSM, with which catworkx has solved customer-specific challenges.
Enterprise Agility with OKR and Jira Align Objectives and Key Results (OKR) is a modern, agile and, above all, measurable management method for people management that supports companies in implementing their visions, strategies and plans in a targeted manner. In our webinar on demand, experts Joachim Fuchs (Jira Align Solution Engineer, Atlassian) and Christoph Piotrowski…
Agile Change Management in times of DevOps with Jira Service Management The integrative approach Atlassian creates with Jira Service Management is also intended to accelerate the change management process for DevOps. We’ll show you exactly how developers, IT staff, and their respective team leaders are brought together when working with Jira Service Management in our…
Pole position for better customer satisfaction – Service Request Management with JSM & Confluence A large proportion of customer enquiries are still sent to service staff by e-mail, often in an untargeted manner. An intelligent service desk such as Jira Service Management provides out-of-the-box help: It already filters the requests to the technical staff through…
With the launch of Jira Service Management, Atlassian associates three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver high velocity IT service management. But what exactly does this look like? What changes and additions has Atlassian provided with Jira Service Management – this question is explored by Dr. Wolfgang Tank, CIO and Co-Founder catworkx, in our webinar.
This webinar will be held in German.
With the expansion and rebranding of Jira Service Desk to Jira Service Management, Atlassian has created a tool for service management at high velocity. In this webinar, Dr. Wolfgang Tank, Co-Founder and CIO catworkx GmbH, will present the new features of this ITSM solution.
Use of Confluence as a platform for all aspects of quality management such as document management, processes and mapping of innovation management. In his presentation, Robert März, Process and Quality Manager, Austrian Standards, Certified Scrum Master Lean/SixSigma Greenbelt, will present an integral approach for organization-wide use.
Whether tracking capitalized costs, invoicing customers, prioritizing, or establishing more accurate timelines, it all starts with tracking time. In this presentation by Gudrun Fema Olafsdottir (Tempo) we will see how to plan, record and track the time of an organization’s work using Tempo products for Jira.