Next Generation ITSM with Jira Service Management by Atlassian
With the launch of Jira Service Management, Atlassian connects three core messages: “Deliver value fast”, “Make work visible” and “Dev + Ops that flows”. The goal is to deliver IT service management at high velocity. But what exactly does this look like? What changes and enhancements has Atlassian provided with Jira Service Management – we will explore this question during our webinar on January 28, 2021.
In announcements about Jira Service Management, Atlassian promises additions and improvements for IT service management in three key areas: An intuitive and quick-to-implement service desk, transparency for DevOps change management processes, and modern incident management through Opsgenie integration. During our webinar, we will give you an overview of the extensive possibilities that Jira Service Management offers.
We will address the question of how service can function smoothly and add value in times of digital transformation, changing challenges and the often short lifecycles of products. Especially in times of the Corona pandemic, companies are faced with the hurdle of providing service offerings quickly. We outline what lies behind the collaborative approach Atlassian is taking with Jira Service Management, which seeks to improve collaboration between IT staff and developers, for example. We will also explain how processes in service can be displayed more transparently and comprehensibly in Jira Service Management.
The webinar will provide you with an initial outline of the scope of Jira Service Management and the extended paths for IT service management. In further webinars, we will take an in-depth look at incident management, change management and service request management with Jira Service Management.
This webinar will be presented in German.
Date & Time:
Thursday, January 28, 2021, from 11:00 a.m. to 11:45 a.m., Q&A included.
Dr. Wolfgang Tank is co-founder and CIO of catworkx GmbH. He is responsible for the Atlassian Development business unit.
- Dr. Wolfgang TankCo-Founder & CIO, catworkx
Dr. Wolfgang Tank is CO-Founder and CIO of catworkx GmbH. He is responsible for the Atlassian Development division.