The presentation will go into detail on how Jira Service Management can be used to build an effective 24/7 support solution with processes close to the Jira Service Management standard, a self-service approach and smart extensions – keyword “on-call”.
In the talk, Tina Myerscough will present a series of tips and best practices on how to make the daily “meeting marathon” smoother and more efficient by seamlessly integrating Jira, Confluence and Outlook.
Using three typical Atlassian use cases, Andreas Krupp and Andreas Schiweck will give you an insight into the range of functions and the “look and feel” of the two operating options “Atlassian Cloud” and “Teamworkx Cloud Hosted” or “Software as a Service” and “On-Premises as a Service”.
Minimize administrative efforts, reduce internal operating costs, update service at your own pace – with “Teamworkx Cloud Hosted” catworkx offers an alternative operating option for Atlassian customers who neither want to do without their proven on-premises functionalities nor want to operate their own infrastructure. Learn in our webinar on demand, which advantages Teamworkx Cloud Hosted…
Do you use SAP for your core processes and also have Jira from Atlassian in use? Do you appreciate the flexibility and ease of use of Jira in terms of implementing complex processes? Then why not combine both worlds by creating end-to-end solutions without media discontinuities.
Project management can be so simple. Experience in our webinar on demand how you can bring transparency, efficiency and also fun into your project work and management in just a few steps with a Jira and Confluence cloud.
In our new webcast format called “Kitchen Talk”, we discuss the expanded possibilities for ITSM that Atlassian has embarked on with the launch of Jira Service Management (JSM). Dr. Wolfgang Tank (CIO and Co-Founder, catworkx) and Lütfiye Hofmann (Project Manager Business Relationship Management, catworkx) present you with a clear overview of the different application areas and integrations that JSM provides. They also give you an insight into our recipes for success for ITSM, with which catworkx has solved customer-specific challenges.
Objectives and Key Results (OKR) is a modern, agile and, above all, measurable management method for people management that supports companies in implementing their visions, strategies and plans in a targeted manner. In our webinar on demand, experts Joachim Fuchs (Atlassian) and Christoph Piotrowski (catworkx) will show you in a demo the basics of this method and how the implementation can be controlled and visualized with Jira Align.
Agile Change Management in times of DevOps with Jira Service Management The integrative approach Atlassian creates with Jira Service Management is also intended to accelerate the change management process for DevOps. We’ll show you exactly how developers, IT staff, and their respective team leaders are brought together when working with Jira Service Management in our…
Pole position for better customer satisfaction – Service Request Management with JSM & Confluence A large proportion of customer enquiries are still sent to service staff by e-mail, often in an untargeted manner. An intelligent service desk such as Jira Service Management provides out-of-the-box help: It already filters the requests to the technical staff through…