Holistic cloud services from architecture consulting to health check

Do you want to take advantage of the benefits and flexibility of a cloud environment with your team or company, but are unsure if Atlassian Cloud is the right choice for your needs? Or you need support with the migration or implementation of Jira Cloud or Confluence Cloud? Then you have come to the right place. At catworkx, we offer our customers holistic advice and support, tailored precisely to their specific needs. This includes: Architecture consulting, assessment, licensing consulting, the migration or implementation of your cloud environment, training, regular health checks and much more.

Atlassian Cloud Portfolio
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Plan

Architecture consulting

The goal of architectural consulting is to ensure a meaningful embedding of existing legacy systems (established, grown legacy systems) in the Atlassian Cloud environment and to develop appropriate technical concepts for this purpose. The next step is to create detailed migration and phase plans.

Assessment

During the assessment, a review of the existing server or data center implementation takes place to determine if a migration to the Atlassian Cloud is reasonable and feasible. Among other things, the following will be examined:

  • Implemented use cases
  • Used apps (possible substitution by new options)
  • Data volumes
  • Integration of external systems
  • User management

The review will result in a proposal for further action and an effort assessment. In addition, a data protection impact assessment can be carried out in accordance with the GDPR.

License Upgrade Consulting

Moving to the Atlassian Cloud can result in complex license offerings due to different billing models of existing server or data center licenses. During the license upgrade consulting, the focus is especially on the terms, the different pricing models and the integrated apps with the goal of simplifying the offer and achieving cost optimization.

Process analysis

During the process analysis, technical concepts are developed, in which specific requirements, existing and also new process structures as well as the resulting user stories, are incorporated. The results then form the basis for the agile project implementation, in combination with the implementation (via backlog and sprints). The process analysis can also be used in combination with a process consulting, for example for the redesign of process organizations.

SmartStart*

In the course of a SmartStart workshop, an individual prototype based on Jira, Jira Service Management or Confluence with defined use cases is created after a detailed requirements analysis. The first data, tasks and documents are already visualized in a collaborative working environment. After an extensive test phase, the results are evaluated and recommendations for action are derived for a rollout or a follow-up project.

Proof of concept (POC)

The proof of concept clearly focuses on the feasibility analysis of a project. Within a workshop, similar to the SmartStart workshop, a prototype of the desired Atlassian environment is created using pre-defined use cases. On the basis of the defined framework, there is the possibility, for example to check technical concepts in advance or to prepare a planned implementation / migration. Projects are thus specifically planned in advance and tested. The POC is also supported by long-standing catworkx best practices to achieve an optimal result.

DSIA Support

In addition to the use of the “Standard Contractual Clauses” (SCC) after the abolition of the EU Privacy Shield (Schrems-II ruling), we recommend in some cases to create an individual Data Protection Impact Assessment (DSIA) for risk assessment and mitigation. Here, we support you with our experience and our proven templates.

*SmartStart is part of the Teamworkx Suite and belongs to the enterprise product family Teamworkx by catworkx.

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Build

Migration

Before the migration, a runbook is first created with all relevant information about the operation of the Atlassian application and the associated processes. Once all preparations are complete, the data and configuration of one or more server or data center environment(s) is then transferred to the Atlassian Cloud.

Blueprints

Concentrated catworkx knowledge combined in compact templates and configurations: catworkx blueprints provide ready-made and configured solutions and best practice approaches. The templates enable specialist departments a quick and cost-effective introduction to specific Atlassian topics and methods. catworkx-Blueprints is currently available in the following specifications:

  • GDPR
  • SAFe®
  • PPM
  • ITSM
  • Change Management (coming soon)

Implementation

IT-technical implementation of business concepts (implementation concept): In the IT-technical implementation of an Atlassian Cloud, individual business concepts are transferred and implemented into the overall concept. This includes the following sub-areas:

  • Workflow modelling
  • Development of rights and role models
  • Scripting / Automation with available apps for the Atlassian Cloud
  • Definition of Custom Fields
  • Interconnection of Atlassian products (Jira Core, Jira Software, Jira Service Management, Confluence, Statuspage, etc.)

Cloud customizing

catworkx develops customizations for Atlassian cloud products based on Forge”. These include workflow optimizations in Jira, specific display panels or even Confluence macros. If a customizing major data storage should become necessary, catworkx takes over the implementation and operation of the required server backend.

Cloud apps

As a long-standing Atlassian Platinum Partner, catworkx also offers cloud apps via the Atlassian Marketplace, including Teamworkx Issue Publisher for Jira and Teamworkx Issue Picker for Jira. Both apps are continuously developed and are often a functional part of the catworkx blueprints.

Cloud integrations

Atlassian software is typically integrated into enterprise value streams. If required, catworkx develops interfaces to in-house systems (e.g. SAP or Salesforce) or to other cloud services used.

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Run

Identity management

Effective identity management is an essential component for many companies today when it comes to controlling access authorizations and adhering to compliance guidelines. catworkx has many years of experience in connecting directory services via Identity Providers, which can be locally hosted or connected to the desired Atlassian application via web services.

Staging

Staging in the Atlassian Cloud offers flexible and effective possibilities (e.g. setting up test systems) for companies. With the support of catworkx, company-specific staging procedures are evaluated and established within a project.

Training

As the world’s largest provider of Atlassian training, catworkx conducts a wide range of official training courses for Jira and Confluence (Cloud, Server & Data Center). All trainings can be held remotely, in the catworkx training rooms or on-site at the customer’s premises. An individually composed training program is also possible. Click here to the training calendar.

2nd level support

catworkx customers who need support for their Atlassian Cloud environment can contact technical support (by phone, email or remote). Key users and administrators receive quick and uncomplicated assistance with questions and problems as well as support with the configuration or connection of systems.

User helpdesk (UHD)

In addition to the 2nd level support, catworkx customers also have the possibility to provide an internal helpdesk in their company, which is supervised by catworkx. Support requests from employees can be submitted and processed quickly and easily here. Dispatching to other support channels is also carried out if required.

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Improve

Merge

The merging of two independent Atlassian instances does not sound particularly spectacular at first. However, the actual merging, for example of an existing cloud system (or on-prem system) and a new system on a cloud instance, is usually a highly complex matter and should only be carried out if possible under expert guidance. catworkx has many years of experience in this field and has successfully implemented numerous merging projects.

Expert Workshop / Health Check

This workshop format offers the ideal framework for discussing questions regarding an existing Atlassian implementation in detail with experts and to develop suitable procedures and implementation strategies. This allows an implicit or explicit “health check” of an existing environment to be performed. This workshop can also be used to define specific activities or be “help for self-help”.

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Try Atlassian Cloud for free

Just try it out to see if the Atlassian Cloud is right for your team.
We will gladly take care of the trial licenses and the backup of your cloud domain.

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